Key Responsibilities:

• Ensure fast, accurate and satisfying booking confirmation and housing process to patients in OPD & inpatient.
• Answer inquiries and address complaints.
• Keep updated records and files.
• Link with housekeeping, nursing, medical and finance departments when admitting, transferring or discharging patients.
• Assess the accuracy of reporting of the reservations quality of the front office and translating its results into guiding factors for the top management corrective actions.
• Follow up with credit patients services reservation process.
• Apply the discount percentage whenever needed.
• Receive cash from patients and monitor check in & out process..
• Handel Customer issues or problems so they can be resolved effectively and efficiently.
• Escalate complex complaints to team leader.
• Ensure going along with the operational strategies by determining job objectives, work methods, performance standards.
• Implement the frameworks, policies and procedures that deliver effectively Operational and Strategic Plans which improve the front office services results.

Requirments : 

• Education : Bachelor’s degree in HR, Finance, IT or hospitality background.
• Nationality : Must be Saudi citizen 
• Gender : female 
• Years of Experience : at least 1 year experience in the hospitality field.

Benefits:

• Attractive salary package.
• Transportation Allowance
• Housing Allowance
• Paid annual leave.
• Provided medical insurance.
• Friendly atmosphere.